Creating meaningful change in health care leads to better patient outcomes, improved patient experiences, financial sustainability, and more efficient operations. Individuals in many roles within an organization could brainstorm and suggest this change; it all starts with research and discussion. As an office manager at a health care facility, you are part of a performance-management task force. You will be analyzing strategies for ongoing performance-improvement in the changing health care industry to demonstrate your skill in performance improvement.
Preparation
Your performance-management task force is preparing for a task force meeting that will include a variety of departments, including a representative from risk management.
Select 1 inpatient and ambulatory or ancillary health care organization to research and use for your assessment deliverable. Consider facilities such as:
- Hospitals
- Dialysis clinics
- Laser-eye clinics
- Pharmacies
Assessment Deliverable
Create a 1,050- to 1,400-word evaluation report in which you evaluate your selected organization’s quality metrics and performance-improvement capability. In your evaluation:
- Describe the selected health care organization. This can be about a health care organization in general (i.e., pharmacy) or about a specific organization (i.e., CVS).
- Explain what resources and type of work environment are needed to continuously improve an organization’s performance. Correlate them to your selected organization.
- Identify and evaluate metrics used by the organization to measure quality of performance.
- Explain how these metrics help develop the improvement capability for the organization.
- Identify and discuss the quality-improvement tools and strategies available to help the organization develop improvement capability.
- Identify and describe which transformational model(s) can be used to help improve an organization’s performance. Relate them to your selected organization.
Formatting Requirements
- Use the Evaluation Report Template or your own template for this deliverable.
- Include visuals (e.g., charts, graphs, graphics), as appropriate.
Cite sources and visuals used to support your evaluation.
Format report according to APA guidelines.
Submit your assessment.
How to Solve Creating meaningful change in health care leads to better patient outcomes, improved patient experiences, financial sustainability, and more efficient operations. Individuals in many roles within an o Nursing Assignment Help
Introduction:
In this evaluation report, we will assess the quality metrics and performance-improvement capabilities of a selected healthcare organization. The organization chosen for evaluation is a hospital, which plays a crucial role in providing inpatient and ambulatory care services. By examining the organization’s resources, work environment, metrics, improvement tools and strategies, as well as transformational models, we can gain insights into its overall performance and potential for improvement.
1. Describe the selected health care organization.
The selected healthcare organization is a hospital, which serves as a comprehensive healthcare facility catering to the needs of both inpatient and ambulatory patients. It offers a wide range of medical services, including surgery, emergency care, diagnostic imaging, laboratory tests, and specialty clinics. This hospital is well-established within the community and is known for its commitment to providing high-quality care and embracing innovation in healthcare delivery.
2. Explain what resources and type of work environment are needed to continuously improve an organization’s performance. Correlate them to your selected organization.
To continuously improve an organization’s performance, certain resources and a conducive work environment are essential. The hospital requires skilled healthcare professionals, such as doctors, nurses, technicians, and support staff, who possess the necessary expertise and knowledge. Adequate infrastructure, including state-of-the-art medical equipment, a well-designed facility layout, and efficient information systems, is crucial in supporting performance improvement. Additionally, a collaborative and patient-centered work environment promotes communication, teamwork, and innovation, which are vital in driving continuous improvement efforts within the hospital.
3. Identify and evaluate metrics used by the organization to measure the quality of performance.
The hospital utilizes several metrics to measure its performance and ensure quality healthcare delivery. Some of the key metrics include patient satisfaction scores, readmission rates, mortality rates, infection rates, surgical complication rates, and adherence to clinical guidelines. These metrics provide a comprehensive view of the hospital’s performance and help identify areas that require improvement.
4. Explain how these metrics help develop the improvement capability for the organization.
The selected metrics enable the hospital to evaluate its performance against benchmarks and identify areas for improvement. Patient satisfaction scores reflect the overall experience and perception of care received, helping the hospital identify aspects of care that require enhancement. By monitoring readmission rates and mortality rates, the hospital can assess the effectiveness of its interventions, identify potential gaps in care, and implement strategies to reduce readmissions and improve patient outcomes. Infection rates and surgical complication rates aid in identifying opportunities for process improvement and ensuring patient safety. Adherence to clinical guidelines helps standardize care practices and improve patient outcomes by aligning with evidence-based medicine.
5. Identify and discuss the quality improvement tools and strategies available to help the organization develop improvement capability.
The hospital can utilize various quality improvement tools and strategies to enhance its improvement capability. These may include Lean methodology, Six Sigma principles, Plan-Do-Study-Act (PDSA) cycles, root cause analysis, and continuous training and education programs. Lean methodology focuses on reducing waste and improving efficiency in processes, while Six Sigma aims to reduce variation and defects. The PDSA cycle allows for iterative testing and improvement of processes. Root cause analysis helps identify underlying causes of performance issues and informs targeted interventions. Ongoing training and education programs ensure that staff members are equipped with up-to-date knowledge and skills to drive performance improvement.
6. Identify and describe which transformational model(s) can be used to help improve an organization’s performance. Relate them to your selected organization.
One transformational model that can be used to improve the hospital’s performance is the Triple Aim framework. This model focuses on three interrelated goals: improving the patient experience of care, improving the health of populations, and reducing the per capita cost of healthcare. By aligning its efforts with the Triple Aim framework, the hospital can enhance patient-centered care, promote preventive measures and population health, and optimize resource utilization to achieve better patient outcomes and financial sustainability.
Another applicable transformational model is the Institute for Healthcare Improvement’s (IHI) Model for Improvement. This model consists of three fundamental questions – “What are we trying to accomplish?”, “How will we know if a change is an improvement?”, and “What changes can we make that will result in improvement?”. By adopting this model, the hospital can engage in continuous testing and learning, focusing on small, incremental changes to drive improvement efforts and achieve better outcomes.
In conclusion, by evaluating the quality metrics and performance-improvement capability of the selected hospital, we have gained a comprehensive understanding of its current state and potential for improvement. Through the utilization of appropriate resources, a supportive work environment, relevant metrics, quality improvement tools and strategies, and transformational models, the hospital can strive for continuous improvement, leading to better patient outcomes, enhanced patient experiences, and sustainable operations in the evolving healthcare industry.
