- Introduction (5 points / 25%)
Offer an abstract thatprovide a brief outlook of the proposal and
explaining in your own words what is meant by a good customer service
through effective performance management and organization.
2. Your Organizational Management Proposal for Quality and Performance Plan(10 points 50%)
a. Presentation Page:
ORGANIZATION NAME
BUSINESS ADDRESS
CITY, ST, ZIP
TELEPHONE NUMBER
FACSIMILE NUMBER
WEBSITE ADDRESS
EMAIL ADDRESS
b. MISSION STATEMENT: Mention the Health Care Setting’s mission. New Page.
c. Purpose of the Organizational Management Proposal for Quality and Performance Plan:
The purpose of this plan must be base in support and promote
accomplishment of a health care organization mission, goals and also
quality customer’s service and good performance.
d. An effective Organizational management proposal:
Should include the following elements designed with customer satisfaction as the focus:
- Setting individual and team goals that are alignedand associated with the health care setting:
- Establish a measurement system.
- Providing adequate, timely feedback.
- Rewarding and recognizing desired performance.
Goal
setting is the first element of an effective Organizational proposal
plan.Individual and team customer service goal should be aligned,
discussion and remark.
*Research in goal setting:
*Who are your customers?Internal and external customers.
* Setting Goals and standards forQuality and performance
Measuring
or quantifying customer needs, expectations and satisfaction is a basic
requirement. Effective customer research for setting goal centers on
measuring the issues that are truly important for the customers: Good
quality service.
These are the steps for developing a Measurement system to by apply at the Health Care Organization you choose:
* Identify the goals that need to be measure.
* develop performance indicators to measure the service stablish in the goal setting.
* Involve employees, they will be more likely it accept and be committed to reach the goal.
The following are suggestion and possible measurement system you can acquired and adapted to your health care facility:
1. Post-incident surveys by channel. Following an interaction, asking
customers about the agent’s customer service skills, technical
knowledge, completeness of solution provided, time to respond and
resolve and satisfaction to measure both effectiveness and consistency
across channels.
2. Self-service and/or community experience.
Asking customers if they found the answers they needed and if they have
suggestions to make the site or its content more useful.
3.
Relationship surveys. Quarterly or annual surveys that ask about overall
support experience, satisfaction with products and value received.
4.
Customer loyalty. Questions that should put your customer retention
team into action if answered negatively include: Do you intend to
continue purchasing products from this vendor?Would you recommend the
brand to your peers?
Feedback is a very important component
of a successful Organizational Management Proposal. Individual who
receive a feedback on performance relative to their goals will more
commit to their goals. Characteristic of the feedback: Specific (Goal by
Goal), Timely (Day-to-day, Week-to-week) Appropriate (Correct manner
that will help improve performance best.)
Organizational
Management Proposal should provide built-in incentives that will promote
high-quality customer service; some examples: Monetary Incentives,
Nonmonetary Recognition.
3. Conclusion (3 points / 15%)
Briefly recapitulate your thoughts & conclusion to you
Organizational Management Proposal plan.How did this Organizational
Management Proposal plan impact your thoughts on Health Care
Administrator?
Evaluation will be based on how clearly you respond to the above, in particular:
How to solve
Create an Organization management proposal for quality and performance Community Health Center Nursing Assignment Help
Introduction:
The following proposal focuses on creating an organizational management plan for quality and performance in a healthcare setting. The plan will involve setting individual and team goals, establishing a measurement system, providing adequate feedback, and rewarding and recognizing desired performance to support and promote the accomplishment of the healthcare organization’s mission, goals, quality customer service, and good performance.
Answer:
The purpose of this organizational management proposal is to provide a framework for achieving high-quality customer service through effective performance management and organization. The plan will include the development of individual and team customer service goals that are aligned and associated with the healthcare setting, the establishment of a measurement system to quantify customer needs, expectations, and satisfaction, the provision of adequate and timely feedback on performance, and the implementation of incentives to reward and recognize the desired performance.
To ensure the success of the plan, it is essential to involve employees and make them committed to reaching the goal. The measurement system must be developed to identify the goals that need to be measured, and performance indicators must be established to measure the service established in goal setting. The measurement system should include post-incident surveys, self-service and community experience, relationship surveys, and customer loyalty surveys.
Feedback is a crucial component of a successful organizational management proposal; specific, timely, and appropriate feedback regarding performance relative to goals will help individuals become more committed to their goals. The plan should provide built-in incentives that promote high-quality customer service, such as monetary incentives and nonmonetary recognition.
In conclusion, this organizational management proposal is essential for promoting quality and performance in healthcare settings, aligning individual and team goals with the organization’s mission, and providing high-quality customer service. By implementing this plan, healthcare administrators can create an environment of success and achievement, resulting in improved patient outcomes and better overall healthcare delivery.
