Assessment 3 Instructions: Cultural Competence
Reflect on your strengths and areas for improvement in cultural competence, as well as analyze the ways in which cultural competency can help promote teamwork and collaboration in a 6-9-page paper.
Introduction
The United States is one of the most culturally diverse nations in the world. Diversity refers to the idea that people are different based on age, race, gender, marital status, lifestyle, religion, and other factors (Daft, 2015). Health care leaders must be able to work with colleagues, followers, patients, and any internal or external stakeholder different from them. Leaders must recognize that everyone, regardless of their background, have something to contribute.
You will be required to explore cultural intelligence (CQ) in this assessment. Cultural intelligence refers to the idea that an individual can successfully read or interpret unfamiliar situations and verbal and non-verbal communication and respond appropriately (Daft, 2015).
As a health care leader, you will work with people from different countries, different backgrounds, and different beliefs. It is important that you respect and understand people (patients, employees, physicians, and all stakeholders) who are different from you while operating in an environment of dynamic change and thus exceed the standards of care that patients deserve. Being aware of these cultural differences is one of the first steps to becoming an inclusive leader.
Reference
Daft, R. L. (2015). The leadership experience (6th ed.). Stamford, CT: Cengage.
Demonstration of Proficiency
By successfully completing this assessment, you will demonstrate your proficiency in the course competencies through the following assessment scoring guide criteria:
- Competency 1: Assess one’s leadership style in a professional setting.
- Discuss the results of cultural diversity assessment.
- Describe areas of improvement of cultural diversity skills.
- Competency 2: Explain cultural competence and its relevance to health care management.
- Analyze the relationship between cultural competence, teamwork, and collaboration.
- Distinguish between cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity.
- Competency 3: Analyze communication styles and its impact on teamwork and collaboration.
- Explain how verbal and non-verbal communication may be misunderstood due to cultural differences.
- Competency 4: Communicate in a manner that is scholarly, professional, and respectful of the diversity, dignity, and integrity of others and is consistent with health care professionals.
- Demonstrate effective communication through writing and proper use of APA style.
- Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
Preparation
This assessment is based on the media piece in the Culture, Diversity, and Out-Groups in Leadership activity.
To prepare to complete the assessment, work through the presentation and questionnaire in it. Reflect on the results by considering the following:
- Discuss the results of your cultural diversity assessment. What was your score? Were you surprised by the results?
- Discuss at least two areas of improvement that you would like to focus on over the next year.
You may also want to begin conducting independent research using the Capella University Library for this assessment. View the assessment instructions and scoring guide to ensure you meet all grading criteria.
Instructions
This assessment has two main parts. The first is a self-reflection of your results on the questionnaire from the media piece, as well as a description of areas in which you would like to improve your skills with regards to cultural competence and diversity. The second part is an analysis of the various cultural components that go into leadership and how they drive teamwork and collaboration.
Part 1: Cultural Competence Self-Reflection
Relevant Scoring Guide Criteria:
- Discuss the results of cultural diversity assessment.
- Describe areas of improvement of cultural diversity skills.
- Demonstrate effective communication through writing and proper use of APA style.
- Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
In this first part of the assessment, relate your findings and self-reflection with regards to the Culture, Diversity, and Out-Groups in Leadership media piece. Consider the following as you construct this part of your assessment:
- What was your score?
- Were you surprised by the results? If so, in what ways were you surprised?
- How was working through this exercise informative with regards to your current personal and professional cultural competence?
- Describe at least two areas of improvement that you would like to focus on over the next year.
- What potential benefits will you have in your career by improving in these areas?
- What plans do you have to ensure you are making progress towards improvement?
Part 2: Analysis of Culture, Leadership, and Teamwork
Relevant Scoring Guide Criteria:
- Analyze the relationship between cultural competence, teamwork, and collaboration.
- Distinguish between cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity.
- Explain how verbal and non-verbal communication may be misunderstood due to cultural differences.
- Demonstrate effective communication through writing and proper use of APA style.
- Communicate in a professional and effective manner, writing content clearly and logically, with the correct use of grammar, punctuation, and spelling.
This second part of the assessment focuses on differentiating between various aspects of culture, examining how verbal and non-verbal communication can be impacted by cultural differences. It also explores how culturally competent leaders in an organization can help to encourage teamwork and collaboration. Consider the following as you work to complete this section:
- How does cultural competence impact teamwork and collaboration?
- Based on any relevant personal or professional experiences, what are the differences (if any) that you have observed with how individuals collaborate with the cultural competence of the organization or individuals?
- How are cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity related yet different?
- Why is it important for a health care leader to understand all?
- In what ways can verbal and non-verbal communication be misunderstood due to cultural differences?
- What are the potential impacts of these misunderstandings?
- How can a health care leader minimize these misunderstandings?
Additional Requirements
- Structure: Include a title page and a reference page.
- Length: 6–9 pages, not including the title and reference page.
- References: Cite at least 3 current scholarly or professional resources.
- Format: Use APA style for references and citations.
- You may wish to refer to the following APA resources to help with your structure, formatting, and style:
- APA Style and Format.
- APA Paper Tutorial.
- APA Paper Template.
- You may wish to refer to the following APA resources to help with your structure, formatting, and style:
- Font: Times New Roman font, 12 point, double-spaced for narrative portions only.
Resources: Cultural Competence
-
Cultural Competence
- Bahreman, N. T., & Swoboda, S. M. (2016). Honoring diversity: Developing cultural competent communication skills through simulation. Journal of Nursing Education, 55(2), 105–108.
- This article examines best practices regarding education and practice for cultural competence, diversity competence, and humility.
- Dauvrin, M., & Lorant, V. (2015). Leadership and cultural competence of healthcare professionals: A social network analysis. Nursing Research, 64(3), 200–210.
- This article presents a study that explores the impact of leadership on the cultural competence of health care practitioners and organizations.
- Powell, D. L. (2016). Social determinants of health: Cultural competence is not enough. Creative Nursing, 22(1), 5–10.
- This article presents ways in which cultural competence helps to reduce health disparities; it also argues that other considerations are necessary.
- Bahreman, N. T., & Swoboda, S. M. (2016). Honoring diversity: Developing cultural competent communication skills through simulation. Journal of Nursing Education, 55(2), 105–108.
-
Resources: Health Care Leadership and Diversity
-
Health Care Leadership and Diversity
- Desir, E. (2014). Exploring obstacles to success for early careerists in healthcare leadership. Journal of Healthcare Management, 59(4), 250–253.
- This article examines the challenges and needs of health care professionals early in their careers.
- Silver, R. (2017). Healthcare leadership’s diversity paradox. Leadership in Health Services, 30(1), 68–75.
- This article presents a study in which health care executives share their perspective regarding the importance of diversity at the executive level.
Resources: Capella Library and APA Style
-
Capella University Library
- Health Care Administration Undergraduate Library Research Guide.
- This library guide provides many useful links to resources that are relevant to research. It also helps in locating resources related to health care topics.
APA Style and Resources
- APA Style and Format.
- A general guide to APA style and formatting.
- APA Style Paper Template [DOCX].
- A template that has been set up with some APA formatting and style rules.
- APA Style Paper Tutorial [DOCX].
- A guide on how to make use of the APA Style Paper Template.
- APA Citation: Citing a Book.
- This media piece provides a walkthrough and practice for how to correctly cite books using APA style.
- APA Citation: Citing a Journal Article.
- This media piece provides a walkthrough and practice for how to correctly cite journal articles using APA style.
- APA Citation: Citing a Website.
- This media piece provides a walkthrough and practice for how to correctly cite websites using APA style.
Capella University Writing Center
- Capella Writing Center.
- This links out to numerous resources and tutorials that can help you improve the quality of your academic writing.
- Health Care Administration Undergraduate Library Research Guide.
- This article presents a study in which health care executives share their perspective regarding the importance of diversity at the executive level.
- Desir, E. (2014). Exploring obstacles to success for early careerists in healthcare leadership. Journal of Healthcare Management, 59(4), 250–253.
Expert Solution Preview
Answer:
Introduction:
This assessment focuses on cultural competence in healthcare management. In today’s globalized world, healthcare leaders need to work with colleagues, patients, and stakeholders from different cultural backgrounds. By being culturally competent, leaders can promote teamwork and collaboration among the staff and create an inclusive work environment. This assessment has two parts: the first part includes a self-reflection on the results of the cultural diversity assessment and areas of improvement for cultural competence, whereas the second part comprises an analysis of the relationship between cultural competence and leadership and the impact of cultural differences on verbal and non-verbal communication.
Part 1: Cultural Competence Self-Reflection
In the Culture, Diversity, and Out-Groups in Leadership media piece, my score for cultural diversity was 12 out of 24. I was surprised to learn that my score was average, as I have always valued diversity and have worked in multicultural environments before. However, this exercise made me realize that there is always room for improvement, and it’s essential to keep learning about other cultures constantly.
I have identified two areas of improvement for my cultural diversity skills. Firstly, I will focus on improving my cultural sensitivity, which is the ability to appreciate and understand the cultural differences between people. I plan to read more books and articles about different cultures to gain a better understanding of people’s values, beliefs, and behaviors. Secondly, I will work on my communication skills to ensure that I am respectful and mindful of other cultures’ communication styles. I plan to take communication courses and participate in workshops to improve my communication skills.
Improving my cultural diversity skills will benefit me professionally by helping me build better relationships with colleagues, patients, and stakeholders from diverse backgrounds. As a healthcare leader, it is critical to be culturally competent to provide quality care and ensure patient satisfaction.
Part 2: Analysis of Culture, Leadership, and Teamwork
Cultural competence is essential for teamwork and collaboration in healthcare management. A culturally competent leader can bring staff from diverse backgrounds together and create a supportive work environment. Cultural awareness, cultural knowledge, cultural competence, and cultural sensitivity are all related and play a significant role in building a culturally competent workforce.
Cultural awareness is the ability to recognize and understand the existence of different cultures in society. Cultural knowledge involves learning about other cultures and gaining knowledge about their values, beliefs, and practices. Cultural competence is the ability to apply this knowledge to provide better care and services to people from different cultures. Cultural sensitivity is the ability to understand and respect other cultures’ differences, including their communication styles, and adjusting accordingly.
Verbal and non-verbal communication may be misunderstood due to cultural differences. For example, in some cultures, direct eye contact during communication may be a sign of disrespect, whereas in other cultures, it is considered a sign of trust. Misunderstandings like these can cause conflicts among team members and reduce the quality of care given to patients.
To minimize misunderstandings due to cultural differences, healthcare leaders must promote cultural competence among staff. They can achieve this by providing cultural sensitivity training, organizing workshops to teach culturally appropriate communication styles, and encouraging staff to learn about other cultures. In conclusion, cultural competence is essential to promote teamwork and collaboration in healthcare management, and healthcare leaders must work towards achieving it by being culturally aware, knowledgeable, competent, and sensitive.
