Rasmussen College Evaluate the Role and Importance of The Patient Experience Discussion

Competency

Evaluate the role and importance of the patient experience.

Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services and
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients and staff. You have been hired to design and implement a Quality Improvement Plan to help uncover quality problems and satisfactorily resolve them.

Scenario Continued

The Public Information Officer for Chaparral Regional Hospital as contacted you requesting information for the employee newsletter. In particular, she would like you to write a short article with an accompanying infographic detailing the role and importance of the patient experience when working towards quality improvement.

Instructions

The article should address the role and importance of the patient experience in healthcare when working towards quality improvement. Both the article and the infographic should include appropriate information and graphics.

The goal of the article is to provide the reader with valuable information and enlighten them about the subject. Therefore, your article should be more persuasive than academic. In the article, you will address the role of the patient experience in healthcare and its importance. APA standards would still apply.

APA formatting for the article, and proper grammar, punctuation, and form are required.

You will highlight the major ideas from your article in the infographic. An infographic is a visual representation of ideas, and you are free to be as creative as you want when creating your infographic.

Expert Solution Preview

Introduction:

This article addresses the role and importance of the patient experience in healthcare when working towards quality improvement. The patient experience refers to the interactions and experiences that patients have with the healthcare system and providers. It includes aspects such as communication, clinical care, and environment, and it can greatly impact the satisfaction, outcomes, and perceptions of patients. Thus, understanding and improving the patient experience is crucial for achieving high-quality healthcare.

Answer:

The patient experience plays a critical role in healthcare, as it can affect various aspects of quality improvement. First, providing a positive patient experience can improve patient satisfaction and trust in the healthcare system. Patients who feel heard, respected, and involved in their care are more likely to comply with treatment, have positive outcomes, and recommend the healthcare provider to others. Conversely, negative experiences such as poor communication, delays, or errors can lead to frustration, distrust, and even legal action. Therefore, prioritizing the patient experience is essential for building a good reputation and relationship with patients.

Second, the patient experience can also impact clinical outcomes and safety. For example, when patients are actively engaged in their care and provided with clear instructions and resources, they are less likely to experience complications, readmissions, or adverse events. Moreover, when patients share their experiences and feedback with providers, it can help identify areas of improvement and prevent errors or gaps in care. Thus, enhancing the patient experience can lead to better clinical outcomes, safety, and quality of care.

Third, the patient experience is closely linked to healthcare disparities and equity. Patients from diverse backgrounds or with language or cultural barriers may face different challenges or preferences in their care and communication. By acknowledging and addressing these differences, healthcare providers can ensure that all patients receive equitable and person-centered care. Additionally, by involving patients in quality improvement initiatives and patient advisory groups, healthcare organizations can foster a culture of inclusion, respect, and shared decision-making.

In conclusion, the patient experience is a crucial aspect of healthcare quality improvement, with impacts on patient satisfaction, clinical outcomes, safety, and equity. By valuing and enhancing the patient experience, healthcare providers and organizations can build trust, improve outcomes, and ultimately deliver person-centered care.

Share This Post

Email
WhatsApp
Facebook
Twitter
LinkedIn
Pinterest
Reddit

Order a Similar Paper and get 15% Discount on your First Order

Related Questions

WU Detail and Dynamic Complexity Discussion Nursing Assignment Help

Are you overwhelmed by complexity? If so, you are not alone. Peter Senge notes that people are now able to “create far more information that anyone can absorb,” and he continues to say that the “scale of complexity is without precedent” (2006, p. 69). This “detail” complexity can make managing

Pediatric Health & Medical Worksheet Nursing Assignment Help

Provider: i. Questions for HPI When did these symptoms begin? Is the child experience exercise intolerance? Any shortness of breath/signs of respiratory distress? History of genetic conditions? ii. Questions for ROS Poor feeding? Any newborn cardiac concerns? Previous cardiac history? Any pain, weakness, coldness to the extremities? Fluid retention? Cough

Health & Medical Capital Budgeting at Cleveland Clinic Nursing Assignment Help

Respond to each of the following prompts or questions: Using the information provided in the Los Reyes Hospital case study from Module Three, what capital expenditures may the selected departments need to budget? Considering the organization you selected, what is a capital expenditure that may be needed that would result

NVCC Service Implementation and Elements of Financial Nursing Assignment Help

Instructions: Part 1 1.Read Chapter 10, Capko. -Critique either Dr. Grainger’s or Mid-South Pulmomary Specialists efforts in developing  new services. -What lessons did you learn as related to new service development?   -List three main items which you must address before implementing a new service.  Instructions: Part 2 -The physicians

Healthcare is reimbursed in a variety of ways. The Nursing Assignment Help

Healthcare is reimbursed in a variety of ways. The prospective payment method is one of those ways. This paper will be about the prospective payment method where diagnosis-related groupings (DRGs) forms the basis for payment. Research and explain the origin, purpose, and description of DRGs. Include what payment is based on.

NUR 630 FIU Impact on Healthcare Systems and Public Health Nursing Assignment Help

Autism Spectrum Disorder, Intellectual Disabilities, or Childhood-Onset Schizophrenia In recent years, there have been reports linking autism to vaccinations. After studying Module 5: Lecture Materials & Resources, address the following in a well-written discussion post: Explain the controversy regarding vaccines as a possible cause of autism spectrum disorder. Does the