MHA515 University of Phoenix Proposal for Change Paper

Select a health care facility or service (e.g., hospital, physician practice, long-term care facility, ambulance service, pharmacy, or skilled nursing facility).

Design a 700- to 1,050-word proposal for a process improvement or cultural change that would affect all levels of staff in the organization (e.g., Lean Six Sigma or Studer Group).

Cite 3 reputable references to support your assignment (e.g., trade or industry publications, government or agency websites, scholarly works, or other sources of similar quality).

Format your assignment according to APA guidelines.

Expert Solution Preview

In healthcare organizations, process improvement and cultural change are essential for ensuring better patient outcomes and enhancing the overall performance of the facility or service. As a medical professor, I would suggest focusing on Lean Six Sigma as an effective process improvement strategy. Lean Six Sigma emphasizes reducing waste, defects, and variations in a process to enhance efficiency and reduce costs. This proposal aims to present a process improvement plan based on the principles of Lean Six Sigma for a selected healthcare facility or service.


Selecting the healthcare facility – I choose a hospital for this proposal.

Process Improvement Plan:

The proposed process improvement plan focuses on improving the discharge process of patients. Discharge process is the final step of patient care, and any defects in this process may lead to negative patient outcomes, increased costs, and decreased patient satisfaction. Lean Six Sigma can help in identifying process improvements that drive efficiency, reduce defects, and improve the overall discharge process.

Step 1: Define

The first step in the process improvement plan is to define the problem. The primary problem in the discharge process is increased time for the patient to leave the hospital. This delay can be due to multiple factors such as waiting for prescriptions, transport, equipment, or paperwork.

Step 2: Measure

The second step involves measuring the problem. The measurement aspect of Lean Six Sigma helps in collecting the necessary data to quantitatively understand the problem. The data can be collected using surveys, observations, patient feedback, and discharge records.

Step 3: Analyze

The third step is to analyze the data collected. This step helps to identify the root cause of the problem. Once the root cause is known, the next step is to focus on solutions.

Step 4: Improve

The fourth step is to improve the process. This involves developing the necessary solutions for reducing the defects in the process and bringing about continuous improvements. One solution to reduce the delay in the discharge process could be to ensure that prescriptions and equipment are provided to the patient before the discharge date. Another solution could be to streamline the transport process for patients to reduce wait times.

Step 5: Control

The final step of the process improvement plan is to ensure continuous control and monitoring. Processes are continuously monitored to ensure that the solutions implemented are working as intended and providing the desired results.

Cultural Change:

Process improvement alone cannot bring about a significant change. Cultural change is another essential aspect that complements the process improvement plan. Lean Six Sigma principles promote a culture of continuous improvement and provide a structured approach to problem-solving. Creating a culture of continuous improvement helps staff, not only to focus on identifying problems but also encourages them to come up with innovative solutions.


In conclusion, the proposed process improvement plan for the discharge process, based on Lean Six Sigma principles, will help to reduce patient wait times and enhance healthcare outcomes. The cultural change component will ensure that staff members are committed to continuous improvement and are working towards the betterment of the organization. This proposal provides an effective approach to addressing process improvement and cultural change for healthcare facilities and services.

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