Select two tools or techniques, briefly describe them, and apply
them in a scenario. Make sure to explain how you would use them in the
process of performance improvement.
- In which step of the team-based performance improvement process would you use them?
- There are various
performance improvement tools and techniques, such as brainstorming,
cause and effect diagram, FMEA, and so forth. (Please set it up according to the outline)
-
The Name of Tool 1
- What is this tool? Please describe it.
- Explain how you would use Tool 1 in
the process of performance improvement (You identify one process from
Figure 10.4. Team-based performance improvement process to discuss).
-
The Name of Tool 2
- What is this tool? Please describe it.
- Explain how you would use Tool 2 in
the process of performance improvement (You identify one process from
Figure 10.4. Team-based performance improvement process to discuss).
Figure 10.4. Team-based performance improvement process
- Identify improvement opportunity.
- Research and define performance expectation.
- Design and redesign process/education.
- Implement process/education.
- Document and communicate findings.
Expert Solution Preview
Introduction: As a medical professor in charge of creating assignments and assessments for medical college students, I understand the importance of utilizing various performance improvement tools and techniques. In this response, I will discuss two tools and techniques that I would use in the team-based performance improvement process.
Tool 1: Cause and Effect Diagram
1. What is this tool?
The cause and effect diagram, commonly known as a fishbone diagram or Ishikawa diagram, is a graphical tool used to identify all possible causes of a particular problem or issue. The tool is named after its inventor, Kaoru Ishikawa, a Japanese quality control expert.
2. How would I use Tool 1 in the process of performance improvement?
I would use the cause and effect diagram in the “Identify improvement opportunity” step of the team-based performance improvement process. For example, if I noticed that medical college students were struggling with a particular subject, I would use the diagram to determine all possible reasons for their struggle. The categories of the fishbone diagram would include “people,” “process,” “technology,” “environment,” and “policy.” By identifying the possible causes, I can also identify potential solutions and strategies to improve student performance.
Tool 2: Brainstorming
1. What is this tool?
Brainstorming is a group creativity technique used to generate a large number of ideas or solutions for a specific problem or issue. It involves a group of individuals contributing ideas spontaneously or building on one another’s ideas to develop potential solutions.
2. How would I use Tool 2 in the process of performance improvement?
I would use brainstorming in the “Design and redesign process/education” step of the team-based performance improvement process. For example, if I noticed that medical college students were struggling to understand a particular concept, I would gather a group of individuals to brainstorm potential ways to explain the subject better. The group could include professors, students, and subject matter experts. By facilitating the brainstorming session, I can encourage the group to generate a significant number of potential ideas and solutions to improve the educational process.
