Competency
Explain innovative systems and distribution of technology to enhance the quality of healthcare delivery and patient safety.
Scenario
You are a nursing supervisor at a private, critical access hospital offering a variety of clinical care and hospital services to the community. As part of this role, you conduct weekly patient satisfaction phone calls and create patient satisfaction improvement plans for the weekly leadership meetings for any patient concerns. You just completed a disheartening phone call with a geriatric patient, named Mabel, who had a six-day hospital stay following a diagnosis of pneumonia. Mabel started the call sharing that fifteen years ago, she was hospitalized with pneumonia at your hospital but was very pleased with her first stay.
Unfortunately, this hospital stay presented a lot of challenges for her. She shared she had to stay an extra night because the doctor never showed to sign discharge papers, the pharmacy was closed overnight so her prescriptions weren’t ready, and she still has not received a bill which had to be mailed because the computer system was shut down for maintenance when she called to inquire. She continued to share that she was provided access instructions for an online portal to view her records, but the link does not work and the user ID and password she was promised would be in the discharge paperwork was nowhere to be found. You are preparing for the weekly leadership meeting and have a patient satisfaction improvement plan share in response to Mabel’s feedback about her hospital stay. In addition, each leader has to come prepared to discuss two innovative technologies they feel would improve patient safety. They are looking at the next fiscal year and want to budget for the integration of two new innovations.
Instructions
Create an improvement plan including an outline for two proposed innovative healthcare technologies on a Word document including:
- Identify all of Mabel’s hospital stay concerns and describe how the failure of technology impacted Mabel’s healthcare delivery.
- Describe two innovative technologies you would recommend to improve client experience, such as Mabel’s and describe how you would evaluate the impact of these technologies.
- Identify evidence from the literature to support how each technology had a positive impact on client safety.
In Summary:
Provide clearly stated, detailed description of all of Mabel’s hospital stay concerns and described how the failure of technology impacted Mabel’s healthcare delivery
Provide clearly stated, detailed description of two innovative technologies you would recommend to improve client experience, such as Mabel’s and describe how you would evaluate the impact of these technologies.
Provide clearly stated, detailed description of evidence from the literature to support how each technology had a positive impact on client safety.
Provide Headings for each section to keep it organized
Do not use 1st person in scholarly writing. Use 3rd person only. APA format. Formal style reflected throughout the document, including no spelling, grammar, or APA format errors present. Adequate references with adequate in text citation. Please do this assignment using only research published within the past 5 years. Plagiarism free
Expert Solution Preview
Introduction:
The use of technology in healthcare plays a key role in enhancing the quality of healthcare delivery and patient safety. This essay aims to identify the concerns of a geriatric patient named Mabel during her hospital stay and describe how the failure of technology impacted her healthcare delivery. Additionally, the essay will describe two innovative technologies that can improve patients’ experiences, such as Mabel’s, and evaluate the impact of these technologies. Moreover, evidence from literature will be identified to support how each technology had a positive impact on client safety.
Identify all of Mabel’s hospital stay concerns and describe how the failure of technology impacted Mabel’s healthcare delivery.
Mabel’s hospital stay presented many challenges, including the doctor not showing up to sign the discharge papers, the pharmacy being closed overnight, and failure to receive a bill due to computer system shut down for maintenance. Furthermore, Mabel was provided access instructions for an online portal to view her records, but the link didn’t work, and the user ID and password she was promised were not found in the discharge paperwork. This technological failure impacted Mabel’s healthcare delivery as it increased her stay by one unnecessary night, and she did not receive her prescriptions due to the pharmacy’s closure overnight, resulting in a decrease in the quality of care.
Describe two innovative technologies you would recommend to improve client experience, such as Mabel’s, and describe how you would evaluate the impact of these technologies.
Two innovative technologies that can improve Mabel’s experience are telehealth and blockchain. Telehealth is a technology that provides healthcare services to patients remotely. This innovation would allow Mabel to have virtual consultations with her healthcare provider, thereby reducing the need to travel. Blockchain, on the other hand, promotes secure and transparent sharing of medical records with patients and healthcare providers. This technology would enable Mabel to access her medical records securely, electronically, and in real-time. Evaluating the impact of these technologies would involve analyzing data from patient feedback and adjusting the services to enhance the patient experience continually.
Identify evidence from literature to support how each technology has a positive impact on client safety.
Research shows that telehealth provides patients with access to specialized care, which reduces the chances of medical errors and improves medical accuracy. It also promotes awareness and education on self-care, thereby reducing the risks of hospitalizations due to chronic diseases. Moreover, the use of blockchain in healthcare promotes confidentiality, integrity, and availability of health information, therefore, reducing the risks of data breaches and hacking. Additionally, blockchain technology enables real-time record sharing, which facilitates prompt diagnosis and treatment, thereby improving patient safety.
Conclusion:
In conclusion, identifying patient’s concerns and utilizing technology can enhance the quality of healthcare delivery and patient safety. The use of telehealth and blockchain technologies will improve patients’ experiences such as Mabel’s, reduce cases of hospitalizations, increase confidentiality, and promote transparency in healthcare records. Moreover, evaluating the impact of these technologies will help in identifying areas of improvement, facilitating seamless service delivery.
