Competency
Explain the complexity of organizational systems and their impact on healthcare delivery.
Scenario
You have been hired as a consultant for a large healthcare organization. In your role, you have been tasked with examining the current organizational structure at the micro, meso, and macro levels, including the impact on healthcare delivery.
As you develop your plans, you will reflect how these roles individually and collectively influence the ability of the organization to deliver high quality client services.
The roles and titles of people working in the three levels of systems may vary. A brief definition of each is offered to clarify the contributions of leaders at each level.
- Micro system: This is the point of contact with the client or customer. In the health care setting the micro level may be a specific unit. Roles of those in the micro system include all that come in contact with the client and the manager of the unit or department.
- Meso system: This level reflects a collection of micro systems, such as a Surgical Services Department including multiple units. The meso level aims to group and coordinate similar micro system levels of service.
- Macro system: This level is a larger scale of groups and departments typically more at the administration level.
Instructions
- Research a healthcare organization and include their mission statement, vision, or philosophy in your memo.
- Describe how the organization’s mission, vision, and philosophy influence the expectations of leaders at the three system levels: micro, meso, and macro.
- Describe how nursing leaders in each of these levels of the organization’s operations address health care delivery goals.
- Describe nurse leaders at the micro, meso, and macro level of the organization including a discussion of how these three levels may integrate to improve outcomes.
- Provides stated ideas with professional language and attribution for credible sources with correct APA citation, spelling, and grammar.
Expert Solution Preview
The healthcare organization’s mission, vision, and philosophy play an essential role in shaping the expectations of leaders at all three system levels- micro, meso, and macro. At the micro-level, nursing leaders focus on providing efficient and effective client services, along with ensuring high-quality care. At this level, the manager of the department also plays a crucial role in coordinating and managing the day-to-day operations. The meso-level leaders work towards improving overall patient outcomes and promoting collaboration and coordination between different units and departments. Their responsibilities include the development of policies, protocols, and procedures, and ensuring that they are followed across all units. At the macro-level, nursing leaders focus on organizational goals, such as improving patient safety, service delivery, and overall performance. They are responsible for monitoring the organization’s performance and making strategic decisions to improve its effectiveness and efficiency.
Nurse leaders at the micro, meso, and macro levels need to work together to improve outcomes. Integration between these three levels involves communication, strategic planning, and coordination of resources and efforts. For example, communication between nurse leaders at the micro and meso levels can ensure that patients receive consistent care across the organization.
Credible sources must be used when researching a healthcare organization, its mission, vision, and philosophy. Professional language must be used in conveying information and ideas, and all sources must be correctly cited using APA style. Spelling and grammar errors must also be avoided.
