write 250–300 words that respond to
the following questions with your thoughts, ideas, and comments. This will be
the foundation for future discussions by your classmates. Be substantive and
clear, and use examples to reinforce your ideas.
Discuss the following points
regarding the total quality management concept:
- Discuss personal experience in regard to quality
improvement programs. - If you have no experience, you should gain some from
friends or work colleagues or—as a last resort—news articles. - If news reports are used, references and in-text
citations must be provided. - What has led to the more comprehensive strategic view
about total quality management? - Why did some quality initiatives fail?
Expert Solution Preview
Introduction:
Total quality management (TQM) is an organizational approach that emphasizes on continuous improvement, teamwork, customer satisfaction, and the involvement of everyone in the organization. TQM strives to enhance quality by addressing all the aspects of an organization, including culture, structure, leadership, and processes. In this paper, we will discuss personal experiences in quality improvement programs, the reasons for a more comprehensive strategic view of TQM, and the reasons for the failure of some quality initiatives.
Personal Experience in Regard to Quality Improvement Programs:
During my time in medical school, I had the opportunity to participate in a quality improvement program aimed at reducing hospital-acquired infections (HAIs). The program involved collaboration with hospital staff, data analysis, and the implementation of evidence-based interventions. The program was successful, and we observed a significant reduction in HAIs. The experience taught me the importance of involving key stakeholders, including hospital staff, in implementing quality improvement programs. It also emphasized the significance of teamwork in achieving a common goal.
Comprehensive Strategic View about Total Quality Management:
The shift towards a more comprehensive strategic view of TQM is driven by the need to address emerging challenges that occur in complex and dynamic healthcare environments. Healthcare organizations face the challenge of meeting patients’ needs, addressing complex clinical processes, and implementing innovative technologies while managing costs. A comprehensive strategic view of TQM provides organizations with a roadmap for addressing these challenges and achieving excellence in healthcare delivery. It emphasizes on key principles such as continuous improvement, teamwork, evidence-based practice, and patient-centered care.
Reasons for Failure of Quality Initiatives:
Several reasons have contributed to the failure of quality initiatives in healthcare. These include a lack of leadership support, poor communication, inadequate resources, resistance to change, and inadequate stakeholder involvement. Additionally, some quality initiatives fail due to inadequate training, unclear goals, and inadequate monitoring and evaluation systems. It is important to address these challenges to ensure the success of quality initiatives and improve healthcare quality.
Conclusion:
In conclusion, quality improvement programs play a critical role in improving healthcare quality. Personal experiences in quality improvement programs provide valuable lessons on the importance of teamwork, collaboration, and stakeholder involvement. A comprehensive strategic view of TQM provides organizations with a roadmap for addressing emerging challenges in healthcare environments. Addressing the reasons for quality initiatives’ failure can significantly improve the success rate of quality improvement programs in healthcare.
