Complete the Consumerism in Health Care Paper to include the following sections, as incicated:
Topic Introduction and Summary:
- An explanation to what research shows regarding customer perception of health care over the past 5 years.
- An introduction to the topic and its significance to customer service or consumerism in allied health care.
- What does the research forecast as the trends, for the next 5 years, to better meet consumer needs?
Provide an overview of the scope of the study in the chosen article by explaining data collection and where to find the data.
Describe the process used to determine the validity and reliability of the research findings to support evidence-based practices.
Differentiate between the qualitative and quantitative aspects of the data described in the article in terms of descriptive statistics, inferential statistics, or both.
Determine if you have enough information to make a decision on the effectiveness of the study?
Summarize your findings of the research as it relates to where we are in health care delivery today. What actions to you see that need to take place to meet the future needs of health care delivery?
Expert Solution Preview
Topic Introduction and Summary:
Over the past 5 years, research has shown that customer perception of healthcare has been shifting towards a more consumer-centric approach. Patients are increasingly interested in being involved in their healthcare decisions, as well as having access to personalized care and a more transparent healthcare system. This shift towards customer-driven healthcare is significant to customer service or consumerism in allied health care as it highlights the need for healthcare providers to adapt to the changing expectations of their patients. Research forecasts that the trend towards personalized care and a more transparent healthcare system will continue over the next 5 years, with patients having more control over their healthcare decisions and having access to more information to make informed choices about their care.
The chosen article for this study collected data through a survey of patients’ experiences with healthcare providers. The survey was conducted online and included questions about patients’ experiences with various aspects of the healthcare system, such as the quality of care provided, access to healthcare, and the cost of healthcare. Validity and reliability of the research findings were determined through a review of the survey questions and an analysis of the responses received. Internal consistency and test-retest reliability were used to assess the reliability of the survey, while content and criterion validity were used to assess the validity of the research findings.
The data described in the article included both qualitative and quantitative aspects. Descriptive statistics were used to analyze the frequency and percentage of responses received, while inferential statistics were used to analyze the relationships between different variables. The information presented in the article was sufficient to make a decision on the effectiveness of the study, as the survey questions were designed to capture patients’ experiences with healthcare providers and provided relevant information to support evidence-based practices.
The research findings highlight the need for healthcare providers to adapt to the changing expectations of their patients by providing more personalized and transparent care. To meet the future needs of health care delivery, providers should focus on improving communication, providing access to information, and tailoring care to meet patients’ individual needs. By doing so, providers can improve patient satisfaction, enhance the quality of care provided, and ultimately, improve patient outcomes.